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hibino
  • Product list
    • すべての商品
    • スキンケア
    • ボディケア
    • ヘアケア
    • バスグッズ
    • オーラルケア
    • フレグランス
    • ヘルスケア
    • フード
    • デイリーユース
  • inquiry
  • store information
  • concept
  • news
  • blog
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▷ Cancellation of orders

You can cancel your order before it is shipped.

If you wish to cancel, please contact us at contact@hibino-jp.com with your "order number".

*We cannot accept cancellations after shipment.

▷ About shipping fee

Kanto area is 800 yen.

For other regions, please refer to the page on the notation based on the Act on Specified Commercial Transactions .

Shipping is free for purchases of 15,000 yen (including tax) or more.

▷ About return method

About Refunds We cannot respond to any returns or exchanges due to customer reasons.

If you receive a product that is different from the product you applied for, or if there is a product defect such as damage or stains, we will take care of it.
Please contact us within 7 days after the product arrives.

We will bear the shipping fee for returning or exchanging defective products.
Please send it back by cash on delivery.

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